LOUISVILLE, Ky. – Michael R. Nettles, previously senior vice president, chief information and digital officer, will take over the new role of executive vice president, chief operating and growth officer at Papa John’s International Inc. The personnel move is part of a new organizational structure that is consistent with the company’s strategy to improve customer experience, according to the Louisville-based pizza chain.
Nettles, who joined Papa John’s in 2017, has more than 28 years of restaurant industry and technology experience. He previously served as vice president of enterprise architecture and IT strategy at Panera Bread Co. and as chief technology officer at DiningIn Inc.
“Since joining last year, Mike has significantly elevated the consumer experience across our digital and mobile platforms,” said Steve M. Ritchie, president and CEO of Papa John’s. “His promotion and the other appointments announced today reflect the strong contributions these executives have made to Papa John’s and our belief that, in their new roles, they can propel our success even further.”
Papa John’s announced other executive promotions with all the executives reporting to Nettles:
- Justin Falciola, who most recently was vice president, global enterprise architecture, was promoted to senior vice president, chief analytics and technology officer;
- Anne Fischer, who most recently was vice president, product management, was promoted to senior vice president, customer experience;
- Paul Fabre, who most recently was vice president, research and development and quality assurance, was promoted to senior vice president, menu strategy and innovation; and
- Melissa Richards-Person, who most recently was vice president, global brand strategy and consumer connections, was promoted to senior vice president, chief brand officer.