New features provide users with a streamlined ordering process.
Restaurant Revolution Technologies’ Order One is an omni-channel ordering platform that captures and submits all customer takeout and delivery orders placed by phone, website, mobile or chat. Order One integrates into multiple point of sale (POS) systems, meaning once the order is submitted, it is incorporated directly into the restaurant’s POS and operational system for optimal efficiency. Order One also captures all customer information and customer order history so that customers can easily re-order and restaurants can keep in touch with their customers.
“For many restaurants, the delivery market is either untapped or a phenomenal growth area that comes with operational hurdles,” said Revolution CEO Brad Duea. “Current out-of-house delivery options require additional tablets and dedicated team members to accept delivery orders and re-enter them into the restaurant's POS system.”
Once an order is ready for delivery, the Order One platform notifies DoorDash’s catering and fulfillment service, DoorDash Drive, through its API integration.
“With our integration with Drive, our restaurant partners will be able to streamline the entire delivery process with Order One sending delivery orders direct to their POS without the need to transfer orders from tablets, resulting in an efficient and premium experience. Order One will also capture customer order history so customers can simply and easily reorder from any channel,” Duea said.
Through Order One customers can either place their order on the restaurant’s website or call in their delivery order and speak with a live agent. These agents are trained as brand ambassadors to be well-versed with the restaurant’s brand, know the menu and provide quality customer service. Revolution’s unified phone, mobile and online ordering platform includes features like data capture, live phone support and real-time order monitoring and issue resolution.
“DoorDash is thrilled to continue expanding our capabilities, enabling our merchants and customers to experience the most efficient delivery,” said Toby Espinosa, head of Business Development at DoorDash. “The partnership with Revolution’s Order One will allow us to onboard new restaurants through the year and we look forward to what we can achieve together.”