MILFORD, Conn. – Officials with Subway announced on Jan. 22 that Tracy Steinwand will assume responsibility for leading the chain’s restaurant and field operations as the company’s newly promoted director of global operation. According to Subway, Steinwand will lead all aspects of Subway's global operations with the goal of transforming the customer experience in its restaurants. She will continue leading Subway’s learning and development team, which is designed to foster a culture of ongoing, holistic learning.
"We are proud of the momentum we have seen in transforming the restaurant experience, and operational initiatives like the Fresh Forward design have been critical to that effort," said Suzanne Greco, Subway’s president and CEO. "We are excited to promote Tracy as our global operations director to continue to build on that success and to deliver new strategies that will redefine the restaurant environment across the globe."
Steinwand’s career with Subway began in 1993, as a field consultant in Alberta, Canada. She would go on to work as the director of franchisee services and was a regional director for Australia and New Zealand for eight years.
"Subway is home for me,” Steinwand said. “There's a special dedication and entrepreneurial spirit among our franchisees and the Subway team. I'm excited to tap into that energy and apply it our collective efforts to support for our hardworking franchisees."