ATLANTA – Church’s Chicken promoted Felicia White to the role of vice president of global operations training and development after serving as senior director of training and development since January 2018. White joined the company in 2007 as a national field trainer.
“So much of what we have accomplished at Church's in the past few years has been a direct result of Felicia's tireless work in transforming our field training and operational excellence,” said Brenda Berg, senior vice president of global operations services at Church's. “Her skill with implementing new technologies, learning methodologies, and uniform training has tightened our operations systemwide and led to improved guest KPIs. I know I speak for everyone when I say Felicia will be a tremendous asset in this high-level role."
In her new role, White will “lead the execution of operational training initiatives and restaurant-level professional development programs across the entire global field organization for Church’s Chicken,” the company said. Her work will also involve managing the Excellence in Leadership Conferences and Global Conventions, including strategic planning, fundraising, vendor management and production.
"Her passion will continue to drive her forward in this role. Felicia is a prime example of a team member who not only works hard but strives to create change and opportunity for everyone in the Church’s family," said Karen Viera, global chief people officer.
In her role as senior director of training and development, White spent the last two years transforming the company’s domestic training program into what is now known as PTE-University. This e-learning program was designed to connect all Church's and Texas Chicken restaurants around the world on a single, cohesive platform. As vice president of Global Operations Training and Development, she will work with International brand leadership to expand this initiative to the company’s international franchisees.
During her 13-year tenure with the company, White has made a number of contributions to the company that have reached beyond training and development. She helped create the Church’s women's Forum and the Church’s Mentorship Program. In addition, she has worked with the company’s People Excellence Committee and the Church’s Partners Foundation.
"I have always valued the trust and support Church's has given me and my ideas," White said. "I am appreciative of the chance to take my work on a global scale and I look forward to serving an even larger community of Church's and Texas Chicken operators, franchisees, and team members as we all work to ‘Stake Our Claim’ as a leader in the global chicken category."