MacDonald began his career with Quiznos in 1998, holding senior positions in both development and marketing before being named president of Quiznos Canada in 2005 and president of Quiznos worldwide in 2009.
“Greg brings unparalleled brand and industry knowledge to this role as well as a targeted focus on company success through exemplary operations,” Schaden said. “Greg has the support of Quiznos’ board, shareholders and franchise owners. We are confident in his ability to execute a sound strategy for even greater company success.”
MacDonald’s primary objective as president of Quiznos was to elevate the guest experience through stellar restaurant-level operations. Under MacDonald’s leadership, since the beginning of 2010, Quiznos has experienced an uptrend in average unit volumes and customer experience measurements.
He was the driving force behind The New Quiznos (TNQ) – a guest experience remodel and in-store refresh. The company recertified all managers and more than 80% of stores have incorporated TNQ into their locations, setting a new standard for store operations.
He also realigned the company’s development strategy for a stronger focus on exceptional operators with proven experience. He led the charge to reintroduce a company store division to the chain, recruiting general managers with prior industry experience to operate the company’s corporate-owned locations, 70 of which have opened within the last six months.