KANSAS CITY, Mo. – Multivac Inc. has expanded its technical service offering for the US market with DirecTech enhanced customer support. Customers now have direct access to live technical support, spare parts ordering and the ability to schedule and dispatch technicians. The new services reduce downtime associated with operational issues in the process, regardless of the day of the week.ANSS
Multivac technical support now covers Saturdays and Sundays, staffing troubleshooters and spare parts specialists between 8:00 a.m. and 4:00 p.m. Central time.
“At Multivac we strive to be in touch with our customer’s needs. They are running and maintaining our machines seven days a week, and as a premier machinery supplier we know our support during weekend production is critical to their success,” said Multivac CEO and President Jim Campbell in a statement. “Our 7 day a week, live technical support now means that for Multivac customers, Saturday and Sunday are the new Tuesday and Wednesday.”
In addition, for problems that occur outside the 8:00 a.m. to 4:00 p.m. time frame, customers have 24-hour help line access that can quickly elevate emergencies to Multivac trained technicians.
“When it comes to our customers, we want to partner with them for the long term,” Campbell said. “Our goal is to ensure our customers are as satisfied in their 15th year of ownership as they were on the first day their Multivac equipment began production. That’s why we created DirecTech.”Multivac maintains over 60 company trained field service technicians located throughout the US and plans to add technicians throughout 2017.