Pizza Hut aims to make pizza ordering easier

by Monica Watrous
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Pizza Hut delivery tracker
Greg Creed, CEO of Yum! Brands, believes the key to fixing Pizza Hut is to make it easier for customers to order pizza.
 
LOUISVILLE, Ky. — The key to fixing Pizza Hut, said Yum! Brands chief executive Greg Creed, is not a new menu item or marketing overhaul, strategies that helped reignite sales at sister brands Taco Bell and KFC in recent years. The solution, he said, is making it easier for customers to order a pizza.

Greg Creed, Yum! Brands
Greg Creed, CEO, Yum! Brands

“I think the answer is, just like everything in life, we have to be easy and we have to be better,” Creed said during an Aug. 3 earnings call with investment analysts. “So, we’re working on the easy components, whether that’s all the technology, the digital play, whether that’s loyalty. And at the same time, we’re obviously continuing to work on making sure we have the best pizza in the marketplace.

“I think a combination of both of those will see us sort of build the Pizza Hut brand back into the brand we want it to be.”

Pizza Hut’s US business represents approximately 10 percent of Yum! Brands’ operating profit. A $130 million transformation effort is under way to improve the segment’s performance by adopting a “digital, delivery-centric model.” Components of this initiative recently have included plans to hire 14,000 new delivery drivers across the system by the end of the year and the introduction of a first-of-its-kind loyalty program.

PH
A single point-of-sale system will improve Pizza Hut operations around delivery.
 


The company also inked an agreement with franchisees in May that will increase national advertising and build awareness of the chain’s efforts around digital and delivery, Creed said.

“The brand remains on track to effectively be on one point-of-sale system by the end of the year, which will allow Pizza Hut to drive efficiency in its ability to improve its operations around delivery and speed to market on digital implementations,” he added.

In the recent quarter, Pizza Hut same-store sales declined 1 percent, which included a 3 percent decline in Pizza Hut US same-store sales. Meanwhile, same-store sales increased 4 percent at Taco Bell and 3 percent at KFC.

Consolidated net income for Yum! Brands Inc. in the second quarter ended June 30 was $206 million, equal to $0.59 per share on the common stock, down 39 percent from $336 million, or $0.64, in the year-ago period. Revenues totaled $1,448 million, down 4 percent from $1,509 million.

Pizza Hut cheesy bites
 

Excluding special items, adjusted earnings per share advanced 21 percent over the prior year, and core operating profit grew 19 percent, Creed said.

“System sales grew 6 percent, comprised of 2 percent same-store sales growth and 3 percent net new unit development,” he said. “The underlying base rate of growth in our business, both in terms of sales trends and profit contribution, continued to track in line with our plans and longer-term goals.”

Yum! Brands reiterated its full-year guidance and continues to expect at least 5 percent system sales growth over last year.

As for the Pizza Hut business, Creed said, “While we do not expect the transformation agreement to yield results overnight, we do expect to see improvement over time… I'm confident these bold steps will pay big dividends for the Pizza Hut brand over the long term.”

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