Impact of recalls extend to brand, reputation
September 22, 2010
by Meat&Poultry Staff
CHICAGO – The claims costs connected to the recent half-billion egg recall will be unprecedented and include liabilities such as business interruption and reputation damage. During the next 15 months, the U.S. Food and Drug Administration will inspect the 600 largest egg production facilities in response to the recall.
The frequency and severity of food recalls are increasing, prompting greater awareness among food system, agribusiness and beverage companies to insure against such events, said Aon Risk Solutions, the global risk management business of Aon Corporation. The company recently released its "2010 Food Systems, Agribusiness and Beverage" report, which highlights the value among food companies to manage risks in today's global marketplace.
"An accidental or malicious food-contamination crisis can have a devastating impact on a company's reputation, profitability, customer loyalty and employee retention," said Richard Shanks, national managing director of Aon Risk Solutions' Food System, Agribusiness and Beverage practice. "As recalls become more frequent, organizations must continually assess their risk exposures and develop extensive risk strategies to ensure that they are prepared for unexpected events."
Top risks faced by the industry include supply system disruption, food safety and defense, brand damage, regulatory changes and sustainability, the study reveals.
Many consumer-facing organizations overlook the impact suppliers may have on their public reputations. Recent financial security risk assessments conducted by Aon's Food System, Agribusiness and Beverage practice indicate that many suppliers' insurance programs will not respond effectively to significant contamination events. In addition, most ingredient suppliers and importers have no coverage for their legal liabilities should a customer suffer a business interruption or reputation loss caused by a contaminated ingredient.
Most companies have coverage for bodily injuries associated with a contaminated food, but the majority does not have coverage for the resulting loss of revenue caused by loss of consumer trust, damage to brand name or additional expenses associated with product contamination and recall.
Basic strategies to improve an organization's chances of recovery from a major contamination or recall incident include:
- Pre-incident Planning – The first step in managing the risk of food contamination incidents is proper advance planning. Every company should have a well-documented and practiced product recall or retrieval plan, with a clear chain of command and communication. No amount of insurance can replace customer confidence lost due to poor planning and/or execution of a crisis or recall.
- Crisis Management Planning – An appropriate crisis program goes beyond the pre-incident plan to coordinate all activities associated with a crisis. Team members may include the chief executive officer, general counsel, risk manager and representatives from security, marketing, public relations, quality control, human resources, distribution and manufacturing.